FAQ

What does delivery cost?

Nothing. Delivery is free anywhere in India, on every order, with no minimum value. The price on the product page is the price you pay.

How do I pay?

Cash on Delivery only, for now. You pay in cash when the parcel reaches you — nothing is charged when you place the order. We are not taking online or card payments yet. Just keep the amount ready for whoever hands you the parcel.

Where do you ship from, and how long does it take?

Everything comes from our own premises in Satara, Maharashtra. If you are in Satara we bring it ourselves — order before 3:00 PM and it usually reaches you the same day. Everywhere else we dispatch within 1 to 2 business days, and after that courier delivery usually takes 2 to 4 business days within Maharashtra, 4 to 7 days elsewhere in India, and 8 to 12 days for remote areas, the North East, Jammu & Kashmir and the islands. Full detail is in our Shipping Policy.

Do you deliver to my pincode?

We deliver almost everywhere in India. A few pincodes are not serviceable by our couriers — if yours is one, we will call or email you within one business day. We do not ship outside India.

Will I get a GST invoice?

Yes. Every order is invoiced by us with GST charged and shown separately. Our GSTIN is 27MKZPS7760L1ZJ. If you need the invoice made out to a business GSTIN, email us the details before we dispatch and we will do it.

Can I return something?

Yes, within 7 days of delivery, provided the item is unused and in its original packaging. If it arrived damaged, defective or simply wrong, tell us within 48 hours and we cover the return cost and send a replacement or full refund. For hygiene reasons we cannot take back used grooming items that touch your pet's skin or coat. See the Refund and Return Policy.

How do I get my money back on a return?

Since you pay in cash, there is no card or account to refund to. We refund by UPI or bank transfer — we will ask you for your UPI ID, or your account number, name and IFSC, once the return is approved, and process it within 7 to 10 business days from then.

Can I cancel my order?

Any time before it is dispatched, at no cost. Email us your order number. Since nothing has been charged, there is nothing to refund.

Are your products safe for my pet?

We choose everyday care and grooming products and we use them on our own pets. That said, always supervise your pet with any new product, follow the instructions supplied, and stop use if you notice irritation. Our products are not medicines and make no health claims — if your pet is unwell, please see a registered veterinarian.

Do you sell pet food or medicines?

No. We stock care, grooming, comfort and play products only.

Is my order tracked?

Courier orders are. You get an email with the courier name and tracking number the moment your parcel is handed over, and tracking can take up to 24 hours to start showing updates. Satara deliveries we bring ourselves, so there is nothing to track — we will call you.