Last updated: 14 September 2026
Where we ship from
Every Kindletail order is picked, packed and dispatched by us from our premises in Satara, Maharashtra. We hold our own stock, so nothing is shipped to you from a third-party warehouse or a marketplace seller.
Delivery charges
Delivery is free. Everywhere in India, on every order, whatever it costs. There is no minimum order value, no pincode surcharge and nothing added at checkout. The price on the product page is the price you pay.
How long it takes
Inside Satara: we bring it to you ourselves. Order before 3:00 PM and it usually reaches you the same day. If you are close to us we can often still manage the same day after 3:00 PM. Otherwise it reaches you the next day.
Rest of India: we dispatch within 1 to 2 business days. Counted from dispatch, courier delivery usually takes:
- Elsewhere in Maharashtra: 2 to 4 business days
- Metros and major cities: 4 to 7 business days
- Remote areas, the North East, Jammu & Kashmir, Andaman & Nicobar and Lakshadweep: 8 to 12 business days
Courier timelines are estimates given to us by our courier partners, not guarantees. Weather, festivals, strikes and regional restrictions can extend them. Orders placed on Sundays or public holidays are processed on the next business day.
Where we ship to
We deliver across India. We do not ship internationally at present.
A small number of pincodes are not serviceable by our courier partners. If yours is one of them, we will contact you within one business day and cancel the order at no cost to you.
How you pay
Right now we take Cash on Delivery only. You pay in cash when the parcel reaches you — nothing is charged when you place the order. Please keep the amount ready for the delivery agent, or for us if you are in Satara.
We are not taking online or card payments yet. When we do, we will say so here.
We may call or send you an SMS to confirm your order before we dispatch it. If we cannot reach you within two business days we may cancel the order and let you know by email.
Tracking your order
For courier orders, as soon as your parcel is handed to the courier you will receive an email with the courier name and tracking number. Tracking can take up to 24 hours to start updating. Satara deliveries are brought by us, so there is nothing to track — we will call you.
Delivery address
Please check your address and phone number carefully before you order. We dispatch to the address given at checkout, and we cannot change it once the parcel has left us.
If nobody is available
Couriers normally attempt delivery up to three times and will call the phone number on the order. If all attempts fail the parcel is returned to us and the order is cancelled. We will contact you if you would like us to send it again.
Refused and undelivered orders
If a parcel is refused at the door, or delivery fails because the address or phone number was wrong, the parcel comes back to us and we bear the courier charges both ways. Repeatedly refusing parcels may mean we can no longer accept orders from that address.
Damaged parcels
If a parcel arrives visibly damaged or tampered with, please refuse the delivery where you can, and tell us within 48 hours at support.officialkindletail@gmail.com with photographs. See our Refund and Return Policy for what happens next.
Contact
Kindletail (ENAWANOS ENTERPRISES, proprietor Shivraj Shahaji Sonawane)
Email: support.officialkindletail@gmail.com | Phone: +91 8766591408
Monday to Saturday, 10:00 to 18:00 IST