Last updated: 14 September 2026
We want you and your pet to be happy with what you have bought. If something is not right, here is exactly how we handle it.
Return window
You may request a return within 7 days of delivery. To be eligible, the item must be unused, in its original condition, with all tags, accessories, free gifts and original packaging intact.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at support.officialkindletail@gmail.com with your order number and clear photographs of the item and the outer packaging. An unboxing video, if you have one, helps us resolve it faster.
In these cases we arrange the return at our cost and send a replacement or a full refund, whichever you prefer.
Items we cannot accept back
For hygiene and safety reasons, we cannot accept returns of the following once used or once the seal is broken, unless the item is defective:
- Grooming items that come into direct contact with a pet's skin or coat, including brushes, gloves, combs and bath accessories
- Feeding bowls, water bottles and any consumable item
- Items returned without their original packaging, or damaged through use
How to start a return
Email support.officialkindletail@gmail.com with your order number and the reason for return. We will confirm whether the return is accepted and give you the return address and instructions. Please do not ship anything back before we confirm, as unannounced returns cannot be traced to your order.
Return shipping costs
If the item is damaged, defective or incorrect, we pay the return shipping. If you are returning for any other reason, such as a change of mind, the cost of sending it back is yours. Delivery to you was free either way, so there is no delivery charge to deduct from your refund.
How refunds are paid
We take Cash on Delivery only, so there is no card or account for the money to go back to. Once we receive the returned item and confirm its condition, we refund you by UPI or bank transfer. We will ask you for your UPI ID, or your account number, name and IFSC, once the return is approved, and we process the refund within 7 to 10 business days from the day you give us those details.
Exchanges
The quickest way to exchange an item is to return the original under this policy and place a new order.
Cancellations
You may cancel at no cost any time before dispatch. Email us with your order number. Nothing has been charged, so there is nothing to refund.
Order not delivered
If tracking shows your order as delivered but you have not received it, tell us within 48 hours and we will raise an investigation with the courier.
Contact
Kindletail (ENAWANOS ENTERPRISES, proprietor Shivraj Shahaji Sonawane)
Om Recidency, H. No. 1965/4, S. No. 381/4/1, Shahupuri Adarsh Colony, Divyanagri Road, near Panchpore Clinic, Shahupuri, Satara, Maharashtra 415002
Email: support.officialkindletail@gmail.com | Phone: +91 8766591408
GSTIN: 27MKZPS7760L1ZJ
Nothing in this policy affects your rights under the Consumer Protection Act, 2019.